Return & Refund Policy

1. RETURN POLICY

We want you to be happy with your order from Idealvolume.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, Items must not be worn, washed or damaged, and must have applicable tags attached in order to be eligible for a return or exchange. 

Items marked as final sale are not eligible for returns or exchanges.

Domestic returns and exchanges are free for orders over $850. 

Requests for labels will be processed within 3 business days. Once the product is received, we will issue a refund within 3 business days. 

-All returns and exchanges must follow proper guidelines below in order to be eligible - we cannot accept unauthorized returns.

• we don't accept the following items: items at reduced prices or on promotion (sale).
• Due to hygienic reasons, all lingerie items, shoes, and socks are final sale and will not be accepted for return or refund.

To start a return, you can contact us at contact@idealvolume.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@idealvolume.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Requesting a Return/Exchange

Please email contact@idealvolume.co using the following format:

Subject: Return or Exchange [Insert Order Number]

Body: Reason for the exchange: [weight, size, color, change of mind, etc..]

Special Requests: [Exchange request]

 **For Returns and Exchanges under $850, shipping fees paid for by the customer. Please request a return authorization beforehand at contact@idealvolume.co and we will provide you with the location to address the package.

**For International Returns and Exchanges (including Canada) shipping fees are paid for by the customer.

Quality and satisfaction of purchase are our priority, always. 

2. REFUND POLICY

Once we receive your returned product, we will inspect it to ensure it has not been used and that the packaging is in the same condition in which you received it.

When your return is approved, a refund can be processed to the original form of payment. 

You will receive a confirmation e-mail when Idealvolume issues your refund. Please note that it can take several business days for your credit card company to process the funds to your account.